This document only summarizes the most important points of our General Terms and Conditions of Sale for Consumers and doesn’t substitute the full version.
Name: Behind the Stars
- GENERAL PROVISIONS
- Summary of Terms
By the contract of sale, we undertake to deliver you the goods as specified in your purchase order, whereas you undertake to take over such goods and pay the whole purchase price as specified in the order. For conclusion of the contract, your order and our acceptance of the order is needed.
- THE CONTRACT OF SALE
- How to submit an order?
You can always submit an order via our website (by filling a form), or by any other way currently allowed on our website.
The binding purchase order is submitted by clicking the button “Proceed to Paypal or Place order” and finishing payment.
You can cancel an order which has not been accepted by us yet via email. All orders accepted by us are binding. Later cancellation of the order is only possible by an agreement with us. If you cancel an order of the goods, among which it is not possible to withdraw from the contract, we are entitled to claim the reimbursement of the costs already expended by us to that time.
- PAYMENT CONDITIONS
- What payment methods are accepted?
The purchase price can be paid mainly by the following manners:
- in cash when sending the goods by cash on delivery;
- on-line via payment card or other available method stated on the checkout page prior the delivery;
- on-line via payment system PayPal prior the delivery;
Any other payment methods and potential extra fees connected with some payment methods are stated on the website.
- When is the price due?
In case of a cash payment, the purchase price is due as of the take over the goods. In case of a non-cash payment, the purchase price is due within five days from the acceptance of the order. Your obligation to pay the purchase price, when using a non-cash payment method, is fulfilled as of the moment we receive the respective payment at our bank account. If we do not receive the price when it is due, we have the right to withdraw from the contract.
- DELIVERY CONDITIONS
- How do we send the goods?
Delivery methods of the goods are stated on our website. You can choose the respective delivery method at the purchase order.
In the purchase order the final price including the delivery costs corresponding to your selection will be always stated.
- When will the goods be delivered to you?
The time of delivery of the goods is always depending on the availability of the goods and on the chosen method of transport and payment. We cannot grant you the time of delivery of the goods by the carrier. In case of any problems related to the time of delivery please contact us and we will try to solve this situation.
The goods available in stock are handed over to a carrier usually within three working days from the acceptance of the order (at cash on delivery), eventually from the moment your payment is credited to our bank account (in case of a non-cash payment). The time of delivery of the goods is usually within 7-21 days.
- WITHDRAWAL FROM THE CONTRACT
- How can you withdraw from the contract?
If you are a consumer, you can withdraw from the contract within 14 days from the day of accepting the goods; if the delivery is divided into several parts, then from the date of the final deliveunderlinry. We recommend you send a notice of withdrawal from the contract to our delivery address with the goods or to our contact email and to send the goods to our contact address without delay. You can use a template form for the withdrawal from the contract.
- RIGHTS FROM DEFECTIVE PERFORMANCE
The seller is responsible to the buyer for the goods to have no defects.
If a defect occurs within six months of the takeover, the goods are deemed to have been defective already at takeover. The buyer is entitled to claim the right to a defect that occurs with consumer goods within twenty-four months of the takeover.
How to proceed with your warranty claim?
Assert your warranty claim with us without undue delay from finding out of the defect.
Claim can be asserted in the following manner:
- For faster processing you can contact us in advance by telephone, e-mail or by writing.
- Deliver the claimed goods (other than by the way of cash on delivery, which we are not taking over) to our contact address.
- When sending the goods, wrap it in the suitable packaging to avoid damage or destruction.
- We advise you to attach a receipt or tax document – invoice if it has been issued, or other document evidencing the purchase of the goods, together with a description of the defect and a proposal of a manner dealing with your claims. Failure to submit any of the documents listed above shall not preclude a positive settlement of the claim under statutory conditions
You can use our Product Warranty Claim Form.
The moment of asserting the warranty claim is the moment when we were notified of the occurrence of the defects and the right from warranty was claimed.
Inbox warranty claim is handled promptly, but not later than 30 days from the date of the assertion of the warranty claim, unless we agree otherwise. You will be issued a written confirmation about the assertion and the settlement of the claim.
In the event of a disputed claim we will decide on its acceptance within three working days from the date of assertion of the claim.
- REGISTRATION ON THE WEBSITE
- How can you register on the website?
By the registration via the registration form situated on the website is created a user account. Keep the access data to the user account in secret. We are not responsible for any misuse of the user account by a third party.
Information provided within the registration must be truthful and complete. We are authorized to delete an account, created with false or incomplete data, without any compensation. In case of change of your user details we recommend their change in the user account without undue delay.
- For which purposes is user account created?
Through the user account you can primarily make and track your purchase orders and manage the user account. Any other features of the user account are always stated on the website.
- When do we have the right to delete your user account?
Note that we have the right to delete your user account without any compensation, if violation of good manners, valid legal regulation or these Terms occurs via your user account.
- LIABILITY AND USING THE WEBSITE AND OFFERED PRODUCTS (DISCLAIMER)
All our products, especially the Magic Stones (hereinafter referred to as the “healing stones and crystals “) ought to be utilized with the understanding that their impacts depend on your own particular energy to change your life. However, there are lawful considerations for you.
We are not Medical Doctors and the information provided on this website is intended for general purposes only. While the use of healing stones and crystals for most purposes is safe, the authors, publishers and compilers of this information do not claim to diagnose, cure, prevent, mitigate, prescribe, recommend or assume that they can prescribe a treatment. In no way should our products, especially the healing stones and crystals, be considered a substitute for professional health care advice from your own physician, therapist or any professionally qualified practitioner.
If you experience specific symptoms or health issues, please seek advice from your primary personal physician. In the event that you use the information without seeking independent professional advice/approval you are prescribing for yourself. When you purchase a crystal from this site, you agree to do so at your own risk. Be aware that some minerals can be toxic. Do not ingest minerals or elixirs produced using them without counseling an authorized doctor first.
Our items depend on the client to be successful. The responsibility for empowering the energy enhancing capability of the healing stones and crystals offered on this website is solely with the user. In this way we don’t constitute a guarantee, warranty, certification or forecast in regards to the result of an individual utilizing a particular item. While all our products are sold and advertised in good faith, results do fluctuate and cannot be guaranteed. We accept no responsibility or liability for the effectiveness of the products sold herein.
By using our products and services, you hereby consent to our disclaimer and agree to its terms.
- DIGITAL PRODUCTS
Digital goods (“Digital goods”) being sold to Buyers through the e-shop usually represents a sound or audio-visual or video recording of a musical or audiovisual work / works (including accompanying materials) and other items protected under the Copyright Act and other intellectual property protection laws.
Purchase of Digital goods
To purchase Digital goods, the Buyer enters the moment of sending the order of the selected Digital goods by clicking on the confirmation button within the payment gateway.
After payment for the Digital goods, the Seller will allow the Buyer to download Digital goods’ content (“Content”) by sending the information (direct download link) to the Buyer’s email within 24 hours after the respective payment has been credited to the Seller’s account.
The purchase price can be paid mainly by the following manners:
- on-line via payment card or other available method stated on the checkout page
- on-line via payment system PayPal
In the case of the download Digital goods, the Buyer is entitled to repeatedly download the Content, especially if the original copy was destroyed by him. But the Seller reserves the right to set a limit on the number of repeated downloads.
Complaints of Digital goods
Digital products, which are downloadable, such as pictures or music files, are not eligible for return.
Complaints on the Digital goods provided – in particular, the failure to provide Content in accordance with the order, the delay in providing the Content, the defects of the Content preventing its use by the Buyer, etc. shall be applied to the Seller without delay, either in writing to the address of the Seller’s office or by e-mail to the contact address firstname.lastname@example.org.